Global Forest Product Company

Project Description: Client is global lumber, pulp and paper manufacture. Client sought assistance to redesign its Order Fulfillment function as part of it’s new ERP and automation technology implementation. The intent of the project was to define the structure, capabilities, interactions and role profiles needed to create a high-functioning Order Fulfillment team in order to enable benefits by improved demand, production and inventory planning

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Project Approach

The high level approach consisted of three main work streams

Engage

  • Conduct 6 leadership interviews
  • Draft organizational design principles

Analyze

  • Conduct work activity analysis for current and future state process designs
  • Analyze current org structure and job descriptions, determine span of controls and capability gaps
  • Compare current state with leading practice

Design

  • Develop future structure and develop other design options
  • Develop preferred org structure, roles and high level sizing model
  • Develop role profiles and day-in-the-life use cases

Delivered Value

 

  • Drove insights from current state analysis that pointed to opportunities, areas of high performance and pain points that the future design should address

  • Designed new organization structure based on agreed design principles. The structure shows supply chain roles and level (L4 to L7) with a profile for each role including responsibilities, interaction and decision making.

  • Outlined key day in the life use case including roles, cross functional interactions and had handoffs, and big future changes